Residential Property Management

During the course of a tenancy there are, inevitably, things that go wrong as they do in any property.

If the rented property is looked after by the landlord, tenants should report any maintenance problems directly to the landord at the earliest opportunity.

If Mullucks manage the property for the landlord, we will look after the property throughout the tenancy term including any general maintenance, servicing and taking care of repairs.In this instance tenants should contact our team in the event of a problem. They will also be provided with an 'Emergency Contractors List' in case our offices are closed.

In addition, we will arrange property visits, usually on a quarterly basis, to check that the tenancy is proceeding according to the terms of the tenancy agreement and to check for any maintenance problems.

Mullucks manage nearly 700 properties in the area and call on a number of trusted and professional contractors to deal with everything on the landlord's behalf from appliance breakdown, property repairs and maintenance to safety checks.

Tenants of our managed properties should let us know about any issues as soon as possible in writing (email is acceptable). Tenants should not instruct any contractor to carry out any works unless it is a genuine emergency out of office hours. A genuine emergency means a situation where the property or the tenants are in danger ie. burst pipes, gas leak or structural damage following an incident. 

Breakdowns, problems or damage caused by tenant(s) or their guests will be the tenants' responsibility.

We make every effort to get repairs carried out as soon as possible but, in some instances, there may be delays due to ordering parts or the high volume of call outs.

To report a maintenance problem either call our management team or click the button below:


For more information, please contact your local lettings office in Bishop's Stortford, Epping or Saffron Walden.